Frequently Asked Questions
Q. How do I book a taxi?
A. Visit the “book a cab” page on this site where you will receive a confirmation or call us on any of our office numbers.
Q. How much do you charge per extra passenger?
A. We will provide a 4-seater saloon car or 8-seater van at no extra cost. The journey to your destination is one fixed price.
Q. What does the price include?
A. Rate includes the service of an English speaking driver, driver’s allowance, fuel and any other consumables for the vehicle. Rate excludes any expenses for the passengers.
Q. What are the waiting charges?
A. 30 minutes free. Any additional minute is Kshs 5 (or Kshs 300 per hour).
Q. How do I pay?
A. Kenya shillings or US Dollars (which depend on the exchange rate at the time of transfer) and please pay the driver at your destination. Please insist on the official JimCab receipt. You may also pay by credit card which has extra charges by coming to our offices.
Q. Do I need to tip the driver?
A. If you feel a tip is appropriate - that is up to you.
Q. What do I do if I have left something behind in a JimCab?
A. Please call our Customer Service Desk at 7123404 and give us the details of the cab number, date and time of travel and we will help you track down your missing item. JimCab drivers are trained to report items left behind in a cab. So if you tell us the details of your commute, it makes it easy for us to link you with your missing item!
Q. How do I find my driver at the Airport?
A. He will be in the arrivals lounge as you exit customs with your name on a ‘Meet & Greet’ board. Our local JimCab representatives will also be expecting you and will be more than happy to assist you. Please do not leave the airport or make alternative arrangements unless instructed to do so for security reasons.
Q. What happens if the flight has a long delay?
A. This is why we ask for your flight number. Our airport office uses this to check when your plane is expected to land. They will be waiting for you when you do arrive no matter how bad the delay is and you still pay the price we quoted you.
Q. What if a member of staff is rude or unprofessional?
A. kindly report any member of our staff whoe doesnt serve you to your satisfaction either to our offices or through the Director's direct number 0735 236335.
Q. Will you meet us anytime of day or night?
A. Yes, for all pre-booked transfers and walk-ins and we provide a 24-7 service.
Q. Can I cancel a booking made?
A. Once your journey is confirmed by our Customer Service Center, a cab is assigned to report to you. We do understand that sometimes, plans change and you may need to cancel a booking. Please tell us as soon as you reasonably can- that you would like to cancel a booking so that we can avoid a JimCab reporting to you, when you don’t need it.
Q. Is Your Company licensed and fully insured?
A. Yes, We are licensed by the local council and all our drivers have PSV public driving license, a Certificate of Good Conduct from CID, and work in 12 hour shifts. All our vehicles are fully comprehensively insured.
Q. Who owns JimCab Taxis owned?
A. JimCab taxis are owned and managed by the company.
Q. Who are your drivers?
A. All of our drivers are qualified, licensed taxi drivers. They all have excellent local knowledge. Each one has been specifically selected by us because of our personal knowledge of their high standards. We welcome all feedback to help us ensure that we maintain the high standard of all our drivers.
Q. What about Security?
A. We are continuously strengthening our security arrangements and all our vehicles are fitted with Global Positioning Remote Satellite (GPRS) for surveillance and tracking. Our drivers are also continually under training in client’s safety, customer care and communication skills.
Q. Can I smoke in the car?
A. No. All our vehicles are Public Service Vehicles and operate a strict non smoking policy in all our vehicles and as provided for by the statutory laws of Kenya.
Q. What is your policy on drunken/abusive behavior?
A.Taxi Transfers Taxis reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to be abusive or could pose a threat to the driver the vehicle or the other passengers. As our client, you will receive a courteous and polite service - we insist our representatives are accorded the same treatment.
